The Role of Robotic Process Automation (RPA) in BPO

[TiffanyFrank]

Robotic Process Automation (RPA) in BPO streamlines repetitive tasks such as data entry, invoice processing, and customer queries. By automating routine workflows, RPA increases efficiency, reduces cx consultancy errors, and lowers operational costs. It allows human agents to focus on complex, value-driven tasks, ultimately enhancing productivity, service quality, and overall client satisfaction in BPO operations.